At Vital Pharmacy, patient safety is our highest priority. Due to UK regulations, we cannot accept returns or offer refunds on prescription medicines once they have been dispensed, even if unopened. This ensures product integrity and compliance with the Medicines Act 1968.

Prescription Medicines

  • No returns or refunds can be processed once the medication leaves our premises.
  • If you believe you have received the wrong item or there is an issue with your prescription, please contact us immediately at info@vitalpharmacyeu.com.

Non-Prescription Items

For non-prescription items (e.g., health supplements, cosmetics, medical devices), you may request a return or exchange within 14 days of receipt, provided:

  • The product is unopened and in its original packaging.
  • Proof of purchase is provided.

Refunds will be issued to your original payment method once we confirm the product’s condition.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. We will arrange a replacement or refund as appropriate.

3. Terms & Conditions

1. Introduction

Welcome to Vital Pharmacy. By using our website (https://vitalpharmacyeu.com) or placing an order, you agree to be bound by these Terms and Conditions.

2. About Us

Vital Pharmacy is a licensed UK pharmacy providing both NHS and private prescription dispensing services, along with selected over-the-counter health products.

3. Medical Disclaimer

Information provided on this website is for general informational purposes only and should not replace professional medical advice. Always consult your GP or healthcare provider before starting or changing any treatment.

4. Orders & Prescriptions

  • All prescription orders must be approved by a registered prescriber before dispensing.
  • We reserve the right to verify prescription authenticity and decline any order that does not meet UK regulatory requirements.
  • By submitting a prescription, you confirm the information provided is accurate and complete.

5. Prices & Payments

  • All prices are displayed in GBP (£) and include VAT where applicable.
  • Payment must be made in full before dispatch.
  • We accept all major payment methods securely through our website.

6. Shipping

Orders are shipped according to our Shipping Policy. Delivery times are estimates and may vary.

7. Returns & Refunds

Please refer to our Refund & Returns Policy for full details.

8. Limitation of Liability

Vital Pharmacy is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services. This does not affect your statutory rights.

9. Data Protection

We handle personal data in accordance with our Privacy Policy and UK data protection laws.

10. Governing Law

These Terms and Conditions are governed by and interpreted under the laws of England and Wales.