Vital Pharmacy (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Information We Collect
We may collect and process the following data:
- Personal identification details such as name, address, date of birth, and contact information.
- Prescription and health information necessary for dispensing your medication.
- Payment and billing information.
- Communications between you and our pharmacy.
- Technical data such as IP address, browser type, and website usage statistics.
How We Use Your Information
We use your data to:
- Dispense NHS and private prescriptions.
- Verify your identity and prescription information.
- Communicate with you regarding your order or medical queries.
- Process payments and deliveries.
- Comply with UK healthcare and pharmaceutical regulations.
- Improve our services and user experience.
Sharing of Information
Your personal data may be shared only with:
- Registered healthcare professionals and prescribers.
- Delivery and courier services for shipping orders.
- Regulatory authorities when legally required (e.g., GPhC, MHRA, NHS).
- IT and payment service providers under strict data protection agreements.
We never sell or rent your information to third parties.
Data Retention
We retain your information only as long as necessary to meet our legal and professional obligations.
Your Rights
You have the right to access, correct, or request deletion of your data. You may also object to processing or request data portability in accordance with UK GDPR.
Contact
If you have any questions or wish to exercise your data rights, please contact us at:
📧 info@vitalpharmacyeu.com